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Customer Service

What is your Return/Exchange Policy?

A product can only be returned or exchanged if it was found damaged upon receipt. We will facilitate you with the exchange or in case where the product delivered was not as per your specifications or damaged. You can contact our customer service through email by attaching the photographic evidence of the product received, picture of the invoice, or call and inform us about your order ID.

The complaint escalation period is only within a day that is 24 hours after the product is received by the customer. No complain after the stated time frame will be facilitated.

If any items in your order have been received in an unsatisfactory condition, please let us know within 24 hours of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section. 

Please note we cannot consider cases reported after 24 hours of the receipt of your items. Please do not dispose of the items as you may need to return them to be eligible for a refund.

What if there is a defect in the order received, how should I inform you?

In case of a defective item being delivered anywhere in Pakistan, Vital Glowify will have our courier partner pick the defected item in packed form. Pickup timings and date will be notified to the customer in advance. The pick-up timings will be notified beforehand. However, photographic evidence of the product received, picture of the invoice and our courier's airway bill will be required through email on the customer service email id or WhatsApp. Upon receipt, Vital Glowify shall issue a replacement against the product mentioned in the Invoice. The complaint escalation period is only within a day that is 24 hours after the product is received by the customer. No complain after the stated time frame will be facilitated.

The product has to be returned in the same packaging as provided by the brand to let the exchange process happen smoothly. In situations otherwise, the additional charges of product handling will be borne by the customer.

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